1 reviews | Active since Jun 2016

03 Apr 2018, 11:39

#vodacom - whogaveyoutheright

Vodacom sends me a message to tell me that they have activated a free welcome tone. I DID NOT ASK FOR IT!!! And then they even choose the ******* welcome tone for me. I have exhausted every possible avenue to deactivate this on my number. In my line of business I cannot afford to have this *******. WHO GAVE YOU THE RIGHT VODACOM???

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2018, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Apr 2018, 11:30
Official

Good day

We regret taking note of your experience.

Thank you for taking my call; we have managed to remove the welcome tone.

We once again apologise for any inconvenience caused.

Kind regards

Moddy