Vodacom where your customer only lose.

My fiber line has been down for more than a week. Every time I call i get a different excuse as to why its not working. So finally they decide to help me, called me but because I was not at home they would call me back. guess what still waiting. I then called back as i need this to be sorted out. Then i was told my query will have to go back and i have to wait yet again 48hrs before someone will be able to assist me. this has been going on for more than a week. no one at vodacom seems to want to take the responsibility to assist clients when they have a problem and still i sit with no service. but next week i still have to pay my premium on time and in full. with vodacom it is only about them and not about the client, no service for me. only thing left for me is to cancel and find someone that is willing to give service that we pay for.