Vodacom... Where you try and cancel and incur more costs.

Vodacom where your motto should be further apart.. The further away you are from them the better. This is my second complaint for the same incompetency displayed by vodacom. I had a lady call me following my complaint on this site. She tried to validate why the billing had worked out the way it did. She was unable to assist and directed the call to the Fibre department of which some competent staff member was meant to call. And I was issued with a reference number.They were meant to call me but apparently my service request was closed today without a call. Pathetic. SR*** update closed.. Hu. I don't understand. No one made contact with from vodacom. Keeping in mind that I don't answer calls from from seemingly spam numbers. After monthly requests since September 2025 to get my Fibre to a cheaper plan..... Apparently the cheaper plan is now in effect as of end january, this after I requested That my contract be canceled due to pathetic services and *********** staff. ... Of which the cancellation should have been effective this month.. As I know vodacom to dip deep into my pocket, I opted not to find a new service provider until I had evidence that my contract with them was canceled... Also, according to the lady,

they have signed me up for a Contract on the reduced package and not a month to month as I requested at the time. Guess what a headache that will be to fix. I have a feeling I'll be spending lots more time on this site complaining.

Please just cancel my Fibre dealings with vodacom.. I am not interested in any other offers from you. As I'd that's not enough... My fibre is linked as a business contract...im so done with vodacom