Vodacom - where you pay and pay and pay for a service you do not receive

Dear Vodacom

I have been very patient, however today is the last straw. I pay you over R700 monthly for data on my phone & WIFI router and it is not even uncapped data. I like many others are trying to work from home and do home schooling so I forked up the money to pay for your services which I am NOT getting.

Every single day the internet goes off and on, whilst trying to work and send homework, this week and next are school assessments which have to be sent and again today I am having to make other arrangements for internet instead of being able to rely on the service I pay for.

Uploading one school lesson video of 1min 45 sec took over an hour! The other one, I had to cancel of uploading for 6hrs. Every time there is a live TV parlimentary broadcast, my internet just does not function. Is this a bandwith issue.

I phoned you, you said if I want to cancel my subscription I need to pay a cancellation fee. That in itself is ridiculous, first you don't provide the service so then you want to charge me for cancelling.

We just want what you are suppose to provide, please fix this issue, this in no longer acceptable.

As a Vodacom loyalist for years now, I really have lost respect for your work practices at this point.