1 reviews | Active since Jul 2011
Vodacom, where the customer is always wrong..
I have been complaining to Vodacom about their network that is now sometimes down for a whole weekend! Also, they coaxed me into a bigger contract with extra data sim cards which was supposed to save me money on my data usage.<br> <br> They did give me the sim cards, but it has now almost been a year that I have been trying to get them to install a booster in my office - where I actually WANT TO use the data.. I am now paying double - I am paying for the contract AND for the prepaid MTN in the office!<br> <br> The technicians do not even bother to come out and check anymore. Their newest line is for me to check the phone settings - we have 4 different handsets all with the same problems. IT IS NOT THE SETTINGS!<br> <br> They promise that the network will be better after upgrades in 8 months time. WHAT do you propose I do in the mean time? Just keep on paying for ridiculous non-service and enjoy the extra costs of the MTN prepaid data!?<br> <br> Absolutely pathetic!!
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Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
