CJ
C J

1 reviews | Active since Jul 2011

19 Mar 2015, 22:04

Vodacom, where the customer is always wrong..

I have been complaining to Vodacom about their network that is now sometimes down for a whole weekend! Also, they coaxed me into a bigger contract with extra data sim cards which was supposed to save me money on my data usage.<br> <br> They did give me the sim cards, but it has now almost been a year that I have been trying to get them to install a booster in my office - where I actually WANT TO use the data.. I am now paying double - I am paying for the contract AND for the prepaid MTN in the office!<br> <br> The technicians do not even bother to come out and check anymore. Their newest line is for me to check the phone settings - we have 4 different handsets all with the same problems. IT IS NOT THE SETTINGS!<br> <br> They promise that the network will be better after upgrades in 8 months time. WHAT do you propose I do in the mean time? Just keep on paying for ridiculous non-service and enjoy the extra costs of the MTN prepaid data!?<br> <br> Absolutely pathetic!!

0
Replies (1)
Vodacom
Vodacom's reply20 Mar 2015, 11:18
Official
Hello yell,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites