CJ
C J

1 reviews | Active since Jul 2011

25 Mar 2015, 10:16

Vodacom, where the customer is always wrong..

I have been complaining to Vodacom about their network that is now sometimes down for days on end! Also, they coaxed me into a bigger contract with extra data sim cards which was supposed to save me money on my data usage.<br> <br> They did give me the sim cards, but it has now almost been a year that I have been trying to get them to install a booster in my office - where I actually WANT TO use the data.. I am now paying double - I am paying for the contract AND for the prepaid MTN in the office!<br> <br> The technicians do not even bother to come out and check. They promise to come out - but then after 3 days (sometimes more), the network is up again and I just have to be thankful!! No explanation. No apologies for the time the network was down.<br> <br> They promise that the network will be better after upgrades in 8 months time. WHAT do you propose I do in the mean time? Just keep on paying for ridiculous non-service and enjoy the extra costs of the MTN prepaid data!?<br> <br> It truly is a shame how this company treats its (PAYING) clients...

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2015, 12:52
Official
Hello yell,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team