Vodacom - where systems override service delivery!

I write in accumulating complaint, as a long standing customer who must have contributed considerably to Vodacom profits since at least 1995. Currently I struggle with (1) log on connectivity and reading errors when handling Vodamail in the inbox, sent messages or delete function, (2) messages forwarded or sent to single or three addressees which are blocked as Unsolicited Bulk Mail, (3) adverts coming in related to subjects of mail sent, (4) not receiving warning of expiring My Gig 5 data anymore (always received at least three online notifications during the month), (5) pesky messages threatening to terminate my service because I, - although a regular payer, - carried over R100 -35 due to unexpected data over-use last month (discussed with Call Centre operator Bernard yesterday already after unsuccessful efforts via *** since 3 March). Upon paying my bill at Kolonnade Mall VodaShop on 1 March, the lady asking me how much I could pay. I am a community worker with a tight eye upon my budget. Is the tail now wagging the dog or are \systems\" now not serving the customer any more?"