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jenelle M
1 reviews | Active since Jun 2016
03 Jul 2019, 10:23
VODACOM-WHERE MY DATA?
My daughter is on pay as you go. When she purchases airtime and transfers this to data, she loses it? This is not the first time or the second time this has occured. Why does this happen? We are paying for something we are not receiving and am purchasing R160 at a time I have a copy of the latest slip where airtime was purchased and a screen shot of there not being any data?
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Replies (2)
Vodacom's replyOfficial
04 Jul 2019, 08:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2019, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jul 2019, 09:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2019, 09:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,