Vodacom where is the service during LOCKDOWN ????

Today marks exactly a month since I started my calls and emails to your company and to date I have not had my query resolved. Last week I had the pleasure of speaking to a gentleman ( Nkululeko Vilakazi )who assured me that he will resolve this query and said my numbers which had been disconnected will be reconnect within 3-5 days after I email the POP. I have since done that and to-date I am sitting with sim cards with no service. Where is the customer service , clearly Vodacom is lacking in that department . I make calls to the call centre and get nothing but *********** staff who lack customer service and make empty promises and all seem to be escalating to a pathetic supervisor Morena , whom I think is a ghost as he has never made an attempt once to call or respond to my emails. I have even chatted with your facebook chat agent who also has transferred me to your call centres. Worse I am transferred from this number to that number with no resolution .What happened to first call resolution ?? The inconvenience this whole thing has caused me is most disappointing. How long does It take to have query resolved ?