Vodacom where is the com in your name?

We have vodacom fiber in our home and have been without network since Tuesday 6 December. I have spent several hours and numerous calls to no avail. Our line is still down. We got different versions of what was wrong with our network and still no technician came to fix the problem. In this day and age connectivity is part of our lives and they can't fix this in 6 days?????? I told them to cancel my service and I was told it is gonna take 2 months that I have to pay for before our contract is cancelled. 2 months while I don't even have connection for the past 5 days. What a joke. Vodacom please wake up and treat your customer with respect and call back. The competition is real out there