Vodacom... where is my money?

Vodacom... this is the second review because you did not complete my first complaint. To send me a SMS saying you could not reach me via phone does not mean the complaint is handled and closed. This has now been almost a month of back and forth. No one can assist on the numbers you list. Your staff are unwilling or unable to help. Your response to my complaint is not sufficient. Your Bot does not work. I'm giving you one more chance to rectify my complaint and reverse the money you took from my account but no phone was delivered. I'm giving you the order reference so you can see the order and payment went through but the order was unsuccessful and cancelled by you because of your online technical issue. You have not reversed the charge, you have not refunded me. I have the order emails and bank statement as proof. The next step is the Small Claim Court. I want my refund!