1 reviews | Active since Sept 2016
Vodacom: where is my data?
<p>I had more 5GB of data on my phone on 31st August 2016. On the 1st of September 2016 I was supposed to receive additional 1 GB data as part of my contract but to my surprise and had 0MB when I check my data balance. I stayed on the phone with 2 Vodacom call centre agents for about 45mins. A call was logged (Ref: A7-DXPY-PAZO) and I am still waiting for this to be fixed.</p> <p> </p> <p>Clearly I am not teh only teh person who experienced this. Can someone from Vodacom assist!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Glad to report that I received a call from Vodacom and my data has been returned! Thank you!
Glad to report that I received a call from Vodacom and my data has been returned! Thank you!