gG
glenn G
1 reviews | Active since Jan 2015
15 Feb 2021, 15:54
Vodacom - where everyone is just a number
Ordered a new device from Vodacom Business on the 6th of January and there service up to this point is shocking. Funny thing that when you send a mail to *** you get an automated reply that they will contact you within 24 hours to respond to your problem well I have been waiting 384 Hours (since 31 January 2021) perhaps they should re-think their automated responses to fit their real timelines. So this is how it feels to just be a number to corporate SA
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Replies (3)
Vodacom's replyOfficial
16 Feb 2021, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Feb 2021, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
gG
glenn G's updateReviewer Update
16 Feb 2021, 10:00image.png 81 KBHow ridiculous is this the same order I'm complaining about in my review has an add that says the iPhone 12 is now available
gG
glenn G's update16 Feb 2021, 10:00
Reviewer Update
image.png 81 KBHow ridiculous is this the same order I'm complaining about in my review has an add that says the iPhone 12 is now available
gG
glenn G's updateReviewer Update
17 Feb 2021, 11:06don't know what feedback you are referring to. Your upgrade departments feedback is vague and of no real use, they are like puppets that keeps repeating the same excuse over and over and over. How is it that you as Vodacom want clients to order a said device but you cant tell your clients what is available or when is ETA's. Your responses are and I Quote:
16 Feb 2021
" Unfortunately, the warehouse has not provided an ETA, therefore I am unable to advise you correctly. I have requested for management to contact you. "
15 Feb 2021" Hi, As previously advised, stock is only available for pre-orders and there is no residual stock available for you to change your order. Therefore, if you change your device, you will have re-enter the delivery queue for that particular device. "
" Hi, Unfortunately, stock has still not arrived. The warehouse is unable to provide a confirmed ETA. "
1 Feb 2021
" Hi, Stock is only available for pre-orders and your device will be delivered as per your position on the pre-order queue. There is no excess stock available, should you wish to change your order, you will have re-enter the queue for that particular device."
" Hi Glenn, My apologies for the delayed response as I had been on leave. Unfortunately, the warehouse is still awaiting stock arrival. I have requested an ETA, for which feedback is yet to be provided. You will receive a sms notification once stock is available for delivery."
Jan 2021
"Hi Glenn, Your order has been placed successfully. Kindly note the following : The requested contract will be extended for the next 24 months, there is only one upgrade permitted within the period. Delivery will take place with Ram Couriers, between Monday to Friday, 8am to 5pm, no public holidays. To receive the package you will need to have a copy of the director's ID and a company letterhead requesting the order. Ram Couriers will call before delivery. Your order number is U***. There are no admin fees or delivery fees applicable. Should you find anything wrong with the device when you first receive it, you do have a 14 day peace of mind policy in which the order can be reversed. Kindly notify me within that 14 day period. "
I have never dealt with a retail or services company that cannot tell you what the expected ETA o time frame is that is placed on an order and even worse one does understand when delays happens but you give no feedback what so ever until you are asked to do so. I stand by my statement worst company ever when it comes to service delivery. All your correspondence refers to a senior manager that will contact me but nothing. I hope you carry on with this exceptionally bad service to your clients because this has seen the downfall of many great corporates throughout history.
16 Feb 2021
" Unfortunately, the warehouse has not provided an ETA, therefore I am unable to advise you correctly. I have requested for management to contact you. "
15 Feb 2021" Hi, As previously advised, stock is only available for pre-orders and there is no residual stock available for you to change your order. Therefore, if you change your device, you will have re-enter the delivery queue for that particular device. "
" Hi, Unfortunately, stock has still not arrived. The warehouse is unable to provide a confirmed ETA. "
1 Feb 2021
" Hi, Stock is only available for pre-orders and your device will be delivered as per your position on the pre-order queue. There is no excess stock available, should you wish to change your order, you will have re-enter the queue for that particular device."
" Hi Glenn, My apologies for the delayed response as I had been on leave. Unfortunately, the warehouse is still awaiting stock arrival. I have requested an ETA, for which feedback is yet to be provided. You will receive a sms notification once stock is available for delivery."
Jan 2021
"Hi Glenn, Your order has been placed successfully. Kindly note the following : The requested contract will be extended for the next 24 months, there is only one upgrade permitted within the period. Delivery will take place with Ram Couriers, between Monday to Friday, 8am to 5pm, no public holidays. To receive the package you will need to have a copy of the director's ID and a company letterhead requesting the order. Ram Couriers will call before delivery. Your order number is U***. There are no admin fees or delivery fees applicable. Should you find anything wrong with the device when you first receive it, you do have a 14 day peace of mind policy in which the order can be reversed. Kindly notify me within that 14 day period. "
I have never dealt with a retail or services company that cannot tell you what the expected ETA o time frame is that is placed on an order and even worse one does understand when delays happens but you give no feedback what so ever until you are asked to do so. I stand by my statement worst company ever when it comes to service delivery. All your correspondence refers to a senior manager that will contact me but nothing. I hope you carry on with this exceptionally bad service to your clients because this has seen the downfall of many great corporates throughout history.
gG
glenn G's update17 Feb 2021, 11:06
Reviewer Update
don't know what feedback you are referring to. Your upgrade departments feedback is vague and of no real use, they are like puppets that keeps repeating the same excuse over and over and over. How is it that you as Vodacom want clients to order a said device but you cant tell your clients what is available or when is ETA's. Your responses are and I Quote:
16 Feb 2021
" Unfortunately, the warehouse has not provided an ETA, therefore I am unable to advise you correctly. I have requested for management to contact you. "
15 Feb 2021" Hi, As previously advised, stock is only available for pre-orders and there is no residual stock available for you to change your order. Therefore, if you change your device, you will have re-enter the delivery queue for that particular device. "
" Hi, Unfortunately, stock has still not arrived. The warehouse is unable to provide a confirmed ETA. "
1 Feb 2021
" Hi, Stock is only available for pre-orders and your device will be delivered as per your position on the pre-order queue. There is no excess stock available, should you wish to change your order, you will have re-enter the queue for that particular device."
" Hi Glenn, My apologies for the delayed response as I had been on leave. Unfortunately, the warehouse is still awaiting stock arrival. I have requested an ETA, for which feedback is yet to be provided. You will receive a sms notification once stock is available for delivery."
Jan 2021
"Hi Glenn, Your order has been placed successfully. Kindly note the following : The requested contract will be extended for the next 24 months, there is only one upgrade permitted within the period. Delivery will take place with Ram Couriers, between Monday to Friday, 8am to 5pm, no public holidays. To receive the package you will need to have a copy of the director's ID and a company letterhead requesting the order. Ram Couriers will call before delivery. Your order number is U***. There are no admin fees or delivery fees applicable. Should you find anything wrong with the device when you first receive it, you do have a 14 day peace of mind policy in which the order can be reversed. Kindly notify me within that 14 day period. "
I have never dealt with a retail or services company that cannot tell you what the expected ETA o time frame is that is placed on an order and even worse one does understand when delays happens but you give no feedback what so ever until you are asked to do so. I stand by my statement worst company ever when it comes to service delivery. All your correspondence refers to a senior manager that will contact me but nothing. I hope you carry on with this exceptionally bad service to your clients because this has seen the downfall of many great corporates throughout history.
16 Feb 2021
" Unfortunately, the warehouse has not provided an ETA, therefore I am unable to advise you correctly. I have requested for management to contact you. "
15 Feb 2021" Hi, As previously advised, stock is only available for pre-orders and there is no residual stock available for you to change your order. Therefore, if you change your device, you will have re-enter the delivery queue for that particular device. "
" Hi, Unfortunately, stock has still not arrived. The warehouse is unable to provide a confirmed ETA. "
1 Feb 2021
" Hi, Stock is only available for pre-orders and your device will be delivered as per your position on the pre-order queue. There is no excess stock available, should you wish to change your order, you will have re-enter the queue for that particular device."
" Hi Glenn, My apologies for the delayed response as I had been on leave. Unfortunately, the warehouse is still awaiting stock arrival. I have requested an ETA, for which feedback is yet to be provided. You will receive a sms notification once stock is available for delivery."
Jan 2021
"Hi Glenn, Your order has been placed successfully. Kindly note the following : The requested contract will be extended for the next 24 months, there is only one upgrade permitted within the period. Delivery will take place with Ram Couriers, between Monday to Friday, 8am to 5pm, no public holidays. To receive the package you will need to have a copy of the director's ID and a company letterhead requesting the order. Ram Couriers will call before delivery. Your order number is U***. There are no admin fees or delivery fees applicable. Should you find anything wrong with the device when you first receive it, you do have a 14 day peace of mind policy in which the order can be reversed. Kindly notify me within that 14 day period. "
I have never dealt with a retail or services company that cannot tell you what the expected ETA o time frame is that is placed on an order and even worse one does understand when delays happens but you give no feedback what so ever until you are asked to do so. I stand by my statement worst company ever when it comes to service delivery. All your correspondence refers to a senior manager that will contact me but nothing. I hope you carry on with this exceptionally bad service to your clients because this has seen the downfall of many great corporates throughout history.