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Maria N

1 reviews | Active since May 2019

23 Jul 2019, 11:51

Vodacom where did my 1GIG data go suddenly?

Dear Vodacom, Please explain where my data went and refund me. I have bought Just4you 1 Gig deals without a problem in the past. Last night,(22 July) over 600MB just disappeared from what was left of the day's allowance without me having done anything. I bought 1GIG again today around 08.40. I have done basically nothing yet (few minutes FB scrolling) and when I wanted to work now it is gone. The amount is off on my airtime so it was definately loaded but I have no data left. That is not possible. I have not done any updates or anything else that could burn through data. The amount I have loaded has reflected earlier on my laptop app sms but now that message has been removed. I have not received any messages letting me know about my data status or that it was running out (It was loaded because I could do a bit of work this morning.) It is as if the loaded 1GIG never existed. Although it did because I could do emails etc for a while. I wanted to buy data again, went into my mobile app, bought another Gig and now the app is frozen. It says PROCESSING for the last 30min. What is going on?

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Replies (2)
Vodacom
Vodacom's reply23 Jul 2019, 12:41
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MN
Maria N's update24 Jul 2019, 11:24
Reviewer Update
Hi Vodacom. There definitely is something strange going on with your data. I wish I could rate the company and the employees differently. 5 stars for employees and 1 for the systems. The social media team is always helpful and quickly responded yesterday and refunded me - which I very much appreciated. I closely monitored my data usage and what I did and what was deducted yesterday made sense. But. This morning I had 519MB left. I opened yahoo, scrolled through my mails - I did not even open a mail and I sent one FB message - I did not cruise on FB, I just sent the message. I then went to town. I took my phone with me and used Telkom data while away. My laptop was off. Nobody else was around. But when I tried to log in when back from town, all the data was gone! Zero left! How is that possible? I usually use around 600MB -700MB per day for emails and website research. How can 500 be gone when I am not even home and devices are off? Then I tried to buy data from the mobile app (because 1 Gig a day is R19 from the app). The thing just froze again. Then I had to buy the same product for R25 on the website. From other comments as well it really looks as if something totally suspicious is going on with Vodacom. Please let me know what is going on with my data.