CB
Charl B
1 reviews | Active since Jun 2013
30 Sept 2025, 10:26
Vodacom -Where are you when not even a Branch can assist a customer?!?!
I have been trying to get hold of the Vodacom Accounts department forever. I have had zero response from Vodacom. All i require is the Bank Account details so that I can arrange for a monthly EFT to pay the cellphone account.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Sept 2025, 14:49Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply30 Sept 2025, 14:49
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
CB
Charl B's updateReviewer Update
01 Oct 2025, 13:20A representative from Vodacom eventually contacted me, However, It seems that Nobody at Vodacom's Head Office, Accounting Department, or, anyone else employed by Vodacom can provide me with the Banking details of Vodacom?!?!
How is this possible???
Does Vodacom do "******* business" without a registered legal Bank Account with a registered bank in South Africa? How is it possible, and why can no-one at Vodacom provide me with the Vodacom Bank Account details?
Should I contact the Ombudsman, Consumer protection Council, or can the CEO of Vodacom perhaps assist seeing as no-one else can?!?!
How is this possible???
Does Vodacom do "******* business" without a registered legal Bank Account with a registered bank in South Africa? How is it possible, and why can no-one at Vodacom provide me with the Vodacom Bank Account details?
Should I contact the Ombudsman, Consumer protection Council, or can the CEO of Vodacom perhaps assist seeing as no-one else can?!?!
CB
Charl B's update01 Oct 2025, 13:20
Reviewer Update
A representative from Vodacom eventually contacted me, However, It seems that Nobody at Vodacom's Head Office, Accounting Department, or, anyone else employed by Vodacom can provide me with the Banking details of Vodacom?!?!
How is this possible???
Does Vodacom do "******* business" without a registered legal Bank Account with a registered bank in South Africa? How is it possible, and why can no-one at Vodacom provide me with the Vodacom Bank Account details?
Should I contact the Ombudsman, Consumer protection Council, or can the CEO of Vodacom perhaps assist seeing as no-one else can?!?!
How is this possible???
Does Vodacom do "******* business" without a registered legal Bank Account with a registered bank in South Africa? How is it possible, and why can no-one at Vodacom provide me with the Vodacom Bank Account details?
Should I contact the Ombudsman, Consumer protection Council, or can the CEO of Vodacom perhaps assist seeing as no-one else can?!?!