CS
Chris S

1 reviews | Active since Sept 2019

09 Sept 2019, 11:53

Vodacom wheels are falling off! Management to be blamed!

i have signed a contract for uncap fiber on 13 Feb 2019, two months later I must find out myself that Vomatel does not do fiber in that area for business. I told Vadacom they said i must take a LTE 100 gig for R599 until the fiber is sorted. Three months later just cut off my LTE, bill me for installation on fiber (NOT INSTALLED) and the monthly fee. Now I must run the business with out internet. after lots of calls my LTE is on and R900 is the new bill for 100 gig (new router again). I have phoned and ask for management only, everytime they said they will phone me back, not ones they did!. My new bill is Fiber plus LTE I only have LTE

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Replies (8)
Vodacom
Vodacom's reply09 Sept 2019, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CS
Chris S's update10 Sept 2019, 13:43
Reviewer Update
24 hours later....
CS
Chris S's update11 Sept 2019, 14:40
Reviewer Update
48 hours later...
CS
Chris S's update12 Sept 2019, 11:51
Reviewer Update
72 hours later...
CS
Chris S's update13 Sept 2019, 12:20
Reviewer Update
96 hours later...
Vodacom
Vodacom's reply19 Sept 2019, 13:51
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. 
Regards, Vodacom Consumer Website Team
CS
Chris S's update20 Sept 2019, 09:11
Reviewer Update
dear vodacom
sorry for not believe the above reply, I dont have any miss calls on my phone. i make sure to take every call... please sort this matter urgently

CS
Chris S's update20 Sept 2019, 09:18
Reviewer Update
11 days later....no mail, no call, but took my money out of my account, dont even have fiber!
maybe next year or the one after when the contract expire this will be sorted???