Vodacom Whatsapp Ticket

Item: Vodacom
Rating: 1
Author: nicole B

WhatsApp bundle *******! Why is it that when I buy a whatsapp ticket, Vodacom still takes data off from my Data bundles and when I'm out of Data bundles, Vodacom than takes of my airtime???

I need an explanation as to how this whatsapp ticket works. According to my understanding, the whatsapp ticket is for whatsapp only. so whats the point of me buying a whatsapp ticket if you still taking from my data and airtime?

One unhappy customer

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Jan 2019, 10:42

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply18 Jan 2019, 10:42

Official

Vodacom's replyOfficial

18 Jan 2019, 12:05

Dear Nicole

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply18 Jan 2019, 12:05

Official