SJ
Susan J

1 reviews | Active since Jul 2018

04 Oct 2018, 19:12

Vodacom what you are doing is *******

Vodacom is the worst service provider ever,if I could warn any and everyone stay as far away as u can. Vodacom bills u almost three times what they are meant to,so you sign a R225 contract and they bill u almost R600 and say this is correct. Please note Vodacom again this is *******&the contract is not valid if u are charging a client this amount if this is not what I signed up for. At this point in time Vodacom u are *****ing from your client. If not sorted out this week this contract is null and void as ur client has copies of the actual bill and will not tolerate being told they need to pay for something they did not sign up for .

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2018, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Oct 2018, 07:27
Official

Dear Susan,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)