VODACOM WHAT UTTER CHEATS - *****ING MONEY FROM SUBSCRIBERSjmb/4350

Item: Vodacom
Rating: 1
Author: James B

On 18th June, 2020 vodacom sent me an sms saying "congrats, you're in!" it was for Acess Cupido at a cost of R5-00 per day. To opt out CANCEL.

I CANCELLED but they rejected the cancel and keep on sending me mail about my love life and deducting R5.00 per day. I went into the website they gave but there was no way to cancel. I tried to SMS cancel again but it was rejected. I tried phoning them but got no response. Please can you get them to cance their ******* and give me back the R5.00 per day they have been deducting since 18th June. Thank you.

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Replies (2)

Vodacom's replyOfficial

23 Jun 2020, 13:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Jun 2020, 13:54

Official

Vodacom's replyOfficial

23 Jun 2020, 17:34

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

Vodacom's reply23 Jun 2020, 17:34

Official