AL
Annemarie L
1 reviews | Active since Apr 2024
09 Jun 2025, 15:50
vODACOM WHAT NOW
Again Vodacom is not coming to the party. Fibre is down for one week now. Complaint was logged on Tuesday 3rd June 2025. Keep on phoning to follow up. Was told they need 24 to 48 hours.
We had the same problem a while ago. After complaining on Hello Peter. The problem was solved.
So here we go again.
Will I get discount for the time that we do not have internet.
Will Vodacom compensate us if we have problems at home that due to no internet mean NO CAMERAS IS WORKING.
VODACOM WHAT NOW!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Jun 2025, 07:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2025, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AL
Annemarie L's updateReviewer Update
11 Jun 2025, 15:46Vodacom it is now 11June25
Complain was lodged 9June25 at 15h50
You send a mail 10June25 at 7h32 that a consultant will contact me.
Well look at the time.
10 days without internet.
What excuse now.
Complain was lodged 9June25 at 15h50
You send a mail 10June25 at 7h32 that a consultant will contact me.
Well look at the time.
10 days without internet.
What excuse now.
AL
Annemarie L's update11 Jun 2025, 15:46
Reviewer Update
Vodacom it is now 11June25
Complain was lodged 9June25 at 15h50
You send a mail 10June25 at 7h32 that a consultant will contact me.
Well look at the time.
10 days without internet.
What excuse now.
Complain was lodged 9June25 at 15h50
You send a mail 10June25 at 7h32 that a consultant will contact me.
Well look at the time.
10 days without internet.
What excuse now.
AL
Annemarie L's updateReviewer Update
12 Jun 2025, 12:15VODACOM
iT SEEMS YOU DONT CARE ABOUT YOUR CUSTOMERS
iT SEEMS YOU DONT CARE ABOUT YOUR CUSTOMERS
AL
Annemarie L's update12 Jun 2025, 12:15
Reviewer Update
VODACOM
iT SEEMS YOU DONT CARE ABOUT YOUR CUSTOMERS
iT SEEMS YOU DONT CARE ABOUT YOUR CUSTOMERS
Vodacom's replyOfficial
14 Jun 2025, 08:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you advised that you have decided to cancel the Fibre line and signed up with Vox. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2025, 08:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you advised that you have decided to cancel the Fibre line and signed up with Vox. Regards Consumer Website Team
Best regards,