Vodacom, What next???

After reading through some of these complaints, I honestly have no idea how much good will come of this, if there will ever be any reply other than that "fantastic" auto reply the "lovely" bot sends you, but here goes.

We have been trying, in vain, for over a month, that is more than 30 days, to cancel the fibre line contract we have with Vodacom. The reason being.... well just look through this complaint section and basically pick one you like, but seriously, we have not had wireless on the router since before that magic data blackout Vodacom experienced that was never addressed anywhere in any media(13/11/2020) and also not having any internet for hours and hours and even days at a time before then and since.

So naturally we decided that we are tired of paying for a service that we are not getting and proceeded to "try" and cancel the contract, so that we can then move onto a SERVICE provider, that actually gives SERVICE.

And well, what do you know, after multiple SR numbers, more calls than I can actually remember, sending in the actual signed cancellation paperwork, trying(in vain) to change the email address on the account to the correct one(still not done), more calls to the "lovely consultants" than I make to my own mother and, right before deciding to try my luck here, giving them a call just to find out the SR number for the cancellation was closed.

So my question now is to Vodacom, what next?