MD
Marge D

1 reviews | Active since Sept 2016

22 Sept 2016, 13:49

Vodacom what has happened to your service?

<p>Vodacom,via their call centre was instructed by the account holder to take a once off payment on the 21st September 2016, from my banking account. My normall monthly amount is taken on the first of every month,as it has been since I've had contracts with Vodacom. However the call centre employee decided to change my monthly debt date to the 21st of each month, without authorization. What now Vodacom. My bank account is in a mess. This was your error Vodacom fix it with no penalties. I have sent an e mail to the CEO..let's see if he responds.</p>

0
Replies (1)
Vodacom
Vodacom's reply22 Sept 2016, 13:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team