Vodacom what has happened to you - you used to be so good at customer service

I am an existing Vodacom Customer and app**** to add a new phone and line on my account. Everything was approved and I requested to port my number. This was on the 31st of Dec last year. Vodacom did a bureau credit check at this stage. I got to the debicheck mandate stage and apparently due to a technical issue between ABSA and Vodacom I could not approve the debicheck mandate.

I called Vodacom myself after the second failed attempt and was told that this is a common issue and this would be resent to me and I could approve at an ATM.

After nothing received for 4 days I called back to find out my application had been cancelled ??!!!!

I asked them to reinstate my order and Vodacom then carried out another two credit checks on the bureau - now three enquiries from the same company in one week against my name.

Now nearly three weeks after original order I phone Vodacom to find out what's happening and there is no explanation other than them saying they would arrange delivery.

Consultant advised me this was a new sim and a new number to which I rep**** no this is a number port. She responded by saying no you can only add your number as a secondary e sim or we have to cancel and reapply all over again (yet another bureau enquiry against my name).

So after three weeks, and three credit bureau enquiries I have cancelled this contract because there is no point in paying a contract on sim card I have no intention of using. And especially as I cannot insure the phone if I do not have the new sim card in it.

I think Vodacom has been taken over by the Department of Home Affairs, that can only explain the marked decline in customer service.