Vodacom - What has happened to you...

No Wifi since Thursday - the reports I kept getting was that there was an area outage. Now there is no outage, it is my router, my router doesn't work, the router works perfectly fine... tested here at my office. Bear in mind, I have been waiting for a replacement router since before Covid, after I reported a damaged router a month into my new contract with Vodacom. The disrespect from the tele-agents too is remarkable - I was told last night that somebody would call me back to assist because their system was down... still waiting, since Thursday, without a resolution or an inkling. Oh, I forgot to add that I have been trying to transfer ownership of the existing account from my ex wife to my name - still not done, because nobody will actually speak to me to finalize and get things done? But dare I run late by 1 day on payment... REALLY POOR VODACOM!!!