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Tammy S
1 reviews | Active since Apr 2018
20 Feb 2019, 11:27
Vodacom, what customer service???????
Vodacom, despite daily messages requesting you to please call me to discuss my dispute you still have not responded, 3 weeks ongoing now since you barred my services (your mistake) and I cannot make contact with you due to this. I have requested 3 times now for my statement dating back to September 2017 to date to be emailed to me. I have also noted that as of December 2017 you put through a Journal entry for a payment I made to you of R2005.99 under debit, a payment is a credit so you need to please correct this and bring my account up to date. I would like this sorted today please
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Vodacom's replyOfficial
20 Feb 2019, 11:30 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Tammy S's updateReviewer Update
22 Feb 2019, 11:06Vodacom, please its been 3 weeks now
I have left you about 100 messages on your social media page, where noone is actually willing to help but instead just brushes me off on someone else who is unwilling to help
Hellopeter page, now being ignored, I have been promised a call back how many times now!!!! CALL ME PLS you have cut me off despite having proof of a payment agreement in place and I cannot call you
Carte Blanche is going to be contacted now, I have a group of people off social media who too have stories of the atrocious treatment and customer service
Could a manager (requested this about 5 times now) please call me today to discuss this
Its common curtisy, I have emailed you copies of the statements and the disputes none of your figures match up, someone has messed up, I and a colleague have both reconciled as per your statement and you guys are requesting an outstanding amount which is not due
Call me today please with an email of a manager who can handle this
Thank you
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Tammy S's update22 Feb 2019, 11:06
Reviewer Update
Vodacom, please its been 3 weeks now
I have left you about 100 messages on your social media page, where noone is actually willing to help but instead just brushes me off on someone else who is unwilling to help
Hellopeter page, now being ignored, I have been promised a call back how many times now!!!! CALL ME PLS you have cut me off despite having proof of a payment agreement in place and I cannot call you
Carte Blanche is going to be contacted now, I have a group of people off social media who too have stories of the atrocious treatment and customer service
Could a manager (requested this about 5 times now) please call me today to discuss this
Its common curtisy, I have emailed you copies of the statements and the disputes none of your figures match up, someone has messed up, I and a colleague have both reconciled as per your statement and you guys are requesting an outstanding amount which is not due
Call me today please with an email of a manager who can handle this
Thank you