1 reviews | Active since Oct 2016
Vodacom - What customer service??
<p>In July 2015 I received a ' free gift' from Vodacom of a pocket modem and since then I have been trying to get the contract cancelled and refunded the R109 debited from my account every month since. I have reported this numerous times, the modem was collected but my account is still being debited. I am so frustrated with the amount of time I spend on the phone with vodacom only to have my call dropped after 30 minutes of holding and still no resolution to this matter. Frustration level is extreme! Even going into a vodacom shop is of no use. What will it take to get this item removed from my bill and a refund of 15 months of charges?? I have been a vodacom customer for more than 12 years... think it's time for a change. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom....within 24 hours of my last post you very speedily acted to resolve this matter which I appreciate and whilst I received a credit note for over 1 year of erroneous charges and confirmation that the matter was not closed, I still continue to be debited against the credit note for an amount of R109 and am told the contract is not cancelled.
Ref no. 1- ********** 2337. PLEASE can you resolve this matter and credit me the 2 charges of R109 reflecting for November.
Vodacom....within 24 hours of my last post you very speedily acted to resolve this matter which I appreciate and whilst I received a credit note for over 1 year of erroneous charges and confirmation that the matter was not closed, I still continue to be debited against the credit note for an amount of R109 and am told the contract is not cancelled.
Ref no. 1- ********** 2337. PLEASE can you resolve this matter and credit me the 2 charges of R109 reflecting for November.