RP
ROBBIE P

1 reviews | Active since Jul 2011

17 May 2019, 18:02

Vodacom - What are you playing at!?

On Monday 6 Mei 2019 I called my local Vodashop in order to enquire about the Vodacom "****le" as I needed internet conectivity. The gentleman I spoke to informed me about a 30 + 30 meg contract deal at R299 per month, which was still valid but would expire on the next day, the 7th. I rushed down to the store concerned and filled in the contract forms and furthermore, purchased the ****le and sim card for just over R700. I provided all my financial documents as required and was told that activation would take between 24 - 48 hours. On Wednesday, the 9th, the deal had not been activated. No reason was given!? I continued contacting the store every day subsequent and was eventually told that they had a number of the 30 + 30 gig contracts outstanding. On Wednesday the 15th I was told that I did not qualify for the contract!? I then threatened to return the ****le and simcard for a full refund! Yesterday the same gent contacted me and offered me a 20gig deal for R199!? I desparation, I agreed. The contract was activated on the same day!!! My question now is : Why would Vodacom do this? It obviously had nothing to do with my financial suitability. Why was I offered a deal which was later withdrawn? False advertising? The 20 gig deal entails me having to "top up" at huge expence after my bandwidth runs out. I am very dissappointed in this company whom I have been doing business with since their inception!! Could someone please explain.

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Replies (2)
Vodacom
Vodacom's reply17 May 2019, 18:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply20 May 2019, 09:00
Official
Dear Robbie, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team