Vodacom what an abosulte dissapointment

On 8th sept inplaced an online order for upgrade deal R377 for honor 200 lite comes with honor 9 band On 9th sept received call from phumzile saying she calling to confirm deal.. Just to find she selected mew line contract.. Advised her to cancelled was assured it will be done and will be referred to upgrade department.. Got call from thandeka ugrade consultant completed confirming for upgrade deal.. By the 11th got package delivered to my husband work adres after i confirmed adres for delivery to be my home adres.. Upon opening packagevi saw theres a new som and called through to after sales depart.. Spoke to calvin and was told return order wud be sent to back office.. Asvit was the open line deal not yhe upgrade that was del even though i was advised it was cancelled [09/30, 06:50] My *****: On the 12 th I xalled back agaon spoke to eddy wich helped me to do a cancellation of the new line amd pick up for collection by Ram.. Pick up was done and i called back to confirm pick up was done and enquire hw far delivery is for upgrade.. i spoke to rude sales consultant Desiree telling me that i just havevto wait.. On going calls for enquiry i spoke to patient.. Bulenda called sky net couiers and was told that package was lost.miss placed or ******.. She will do enquiry.. I expressed my disappointment that i had to cancel my previous contract with other service provider and are now left stranded and now being sent from pillar to post without feedback [09/30, 06:53] My *****: On the 23th spoke to thina says she cant transfer call as i wanted to speak to supervisor and an email wud be sent for a xall back which i still did not receive.. Called the 14th as a last straw spoke to tsidi asked to rather just cancel everything seeing that no one is able to give proper feed back....Also Spoke with Consultant Tsidi who advised that the cancellation can be processed however on the 23/09/2024 spoke with Angie who advise contract/ Upgrade cannot be cancelled until the package is delivered. Again called asked to speak with team manager and Spoke with Ashaan who would call the tSkynet courier service and provide feedback since then to date nobody has contacted my wife back to provide feedback instead skynet is still sending people to collect a parcel at my house which we never even received. In addition a debit of R128 went of my Wifes bank account for what? To add salt to the wound Vodacom has gone and blocked my wifes *** n umber from calling thge Custoner service deparftment what in heavens is that? PLease contact my Wife on ***.