Vodacom, what a waste of time!

I have contacted Vodacom on 15 September 2020 for an early Settlement on my contract. They sent me an Invoice to go pay the amount. The very same day I went to a Vodacom Store to make the payment. The Vodacom Store sent through the proof of payment to their cancellation department. On the 18th I sent the very same proof of payment to elitesavesescallations.co.za after I had spoken to the consultant on the phone. Today, 09 October 2020 I receive an invoice to say I have not paid for my account. I call the Call Centre on *** to get assistance they they me there is nothing they can do from their side only the Back Office can assist but then they don't have the back office number. I am so angry with Vodacom and i can and will never ever consider going back to Vodacom or encourage anyone close to me to even think of using Vodacom ever.

I am discontinuing my loyalty with Vodacom as from Today, 09 October 2020.