Vodacom - what a waste !!

Vodacom fibre -****!!! Where do I begin my dilemma with Vodacom fibre ? It all started when Vodacom started more than they should on my fibre account - I then changed it to pay in person because they would debit more than they should. Their reason for taking more than they should is my account was arrears !! It didn’t make sense to me - I paid more than I should the following more than trying to cover the ‘arrears’ I am in

Fast track to February 2024 - I decide to relocate and move to a new place I want to cancel my fibre plan They call centre agents were giving me the run around and asking numerous questions where I wanna leave and that I should rather transfer this fibre account to someone else .

I inform them I don’t want to transfer - I want to cancel then they notify me that then it’s impossible for me to cancel because I am in arrears !! I don’t even understand - how I’m in arrears because I’ve been paying more than I should every month for this account . I used to pay R600 instead of the R549 for the last two months. Okay so April is my last month to pay I called in today (29/04/24) and I was again told you that I should rather transfer my account .

The call centre agent told me yes , it is my last month but I will still get charged for month to month .

How ? When I’ve been calling since February to cancel this account and I’ve even getting the run around .

I’m so unhappy with Vodacom fibre as it seems there’s no single source of truth . I am paying more than I should for a fibre account I am not even using !!!

Please choose a better service provider !!!