lS
lucille S

1 reviews | Active since Aug 2013

16 Apr 2017, 14:24

Vodacom - what a struggle

<p>I tried for the last 4 hours to get SMS roaming off - with no success!</p> <p>everytime when i phone i get the same answer - wait 1 - 2 hours, we will phone you back. but nothing happens.</p> <p>this cant be that difficult to do. Then they put me on hold while they find out what is going on for about 15 minutes at a time.....</p> <p>i can not use my phone and must just wait.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply17 Apr 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Apr 2017, 10:05
Official

Dear Customer

As discussed the issue has been resolved. We apologise for the inconvenience caused.

Regards

RoderiqueLategan