1 reviews | Active since Jan 2017

10 Feb 2017, 09:12

Vodacom What A Shame

<p>I cancelled my contract last year 26 July 2016. Vodacom didnt cancel my contract and start debiting my account early this year. They said I was due for an upgrade but I told them that I cancelled my contract last year already. Only then in January, did they decide to do their job. However, my network was disconnected for the 3days. They said I needed to pay for my erroneous, which I believe is not my fault because this contract was fully paid last year. Recently I got an email from Vodacom that owe R 2,402.51. I don't understand anymore. I can't be driving to Vodaworld for assistance and still don't get assistance when I get there. I'm highly disappointed that no one can't resolve an error that Vodacom negligented to fix.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2017, 11:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2017, 14:06
Official

As per telephonic discussion,feedback provided.