Vodacom What A Shame
<p>I cancelled my contract last year 26 July 2016. Vodacom didnt cancel my contract and start debiting my account early this year. They said I was due for an upgrade but I told them that I cancelled my contract last year already. Only then in January, did they decide to do their job. However, my network was disconnected for the 3days. They said I needed to pay for my erroneous, which I believe is not my fault because this contract was fully paid last year. Recently I got an email from Vodacom that owe R 2,402.51. I don't understand anymore. I can't be driving to Vodaworld for assistance and still don't get assistance when I get there. I'm highly disappointed that no one can't resolve an error that Vodacom negligented to fix.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
As per telephonic discussion,feedback provided.
