Vodacom "what a pathetic service"

This is again another report for Vodacom because on the initial one, i did not get a response, the only response from Helopeter was "contract will only be ending in 2024 therefore i cannot be helped, of which if they could see now, it will explain some is not doing their job, anyway did i get help a big NO. Mid this year i wanted to do an upgrade on my contract and i got a consultant who helped me, the router was delivered but i learned, No, the old contract is actually better than than the upgrade and hence i requested for a reversal. The collection for the router was done and the reversal was processed but somehow along the way i learnt that a clever person decided to cancel the reversal without informing me, there i was sitting and waiting for the cancellation but apparently nothing was done and i only learnt that when i called in for an update. it was hopefully eventually processed again for the second time and that still took its own time one consultant told me it will take 30 days and the other one told me it will take in 48 hours thats how many times i called with different answers all the time, Anyway i saw the black Friday special could not get because, well my cancellation had to go through first, of which it did and i got the sms for the reversal on the 30th November but was the amount changed NOPE, it was only the package that was changed but still on the same upgrade tarriff. Anyway i called in on the very Tuesday(30th Nov) and told the consultant who helped me the story but she could not pick up why the upgrade to R349 ( for 300gig) could not go through and only told me i should take the R500 something i said nope. So what happened is my original contract was R299 for 50 gig and upgraded to 70 gig for R375 which is the one for the reversal, the system could not pick up on Tuesday because the tarriff was not changed and actually not even the consultant could it pick, anyway the reversal to R305 only went through today ( 02 December). So my point is should have someone 1) processed my cancellation on time i would have managed to get the upgrade i wanted of R349 from R299 2) should when i even called to explain and even my on Helopeter i would have managed to get my upgrade and, i guess the person who responded on helopeter did not even bothered to find out the background of the story 3) should the reversal be done proper both the package plus the tarriff as one i would have still gotten the package.

As a loyal customer to Vodacom i found this uncalled for, will it then be possible to even cancel the vodacom contract completely with no penalties or alternatively make compensation for the package because at the end of the day its the consultant's fault, i will not be able to run after people for a service im paying for.