AK
Adele K

1 reviews | Active since Oct 2018

25 Oct 2018, 06:33

Vodacom - what a nightmare

About 2 months ago i went to Vodacom Menlyn to port from FNB to vodacom, since it was a saturday, the gentleman, name Banzi told me that it can only happen during the week, he gave me a new sim card and said this will happen on latest that Wednesday but he will keep me informed. A month later after numerous emails and phone calls from me to Banzi, my number was still not ported, i got fed up and decided to go to Vodacom Wonderpark where they have ported my number a week ago. I received notification that it was ported successfully, yet nobody was able to phone me, i could make outgoing calls, sms'e use my data but when someone phones me it says, the number you have dialed does not exists, i went back to wonderpark vodacom on sunday and was there for 3 hours and no one could solve the problem. They told me they have sent a request in to have my network routine cleared but will keep me informed accordingly, no one came back to me and i phoned client services 5 times, spoke to 5 different consultants and explained the issue everytime, each consultant told me something different to do, the first one said they will sync my number, then next one said i must dial #141# option 3, the next person told me to dial ##002#02 and none of these worked, the last lady i spoke to said i must then go and to sim swap. So i went back to wonderpark, did a sim swop yesterday the 24th October, where i was told it would take 4 hours, then i must put my sim in my phone which i did, this morning there was still no service or anything on my phone, now i cant phone out, cant sms, cant use my data and still no one can phone me! Can someone just resolve this issue as there are no more options left to do for me!!!

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Replies (4)
Vodacom
Vodacom's reply25 Oct 2018, 07:03
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
AK
Adele K's update26 Oct 2018, 08:18
Reviewer Update
Good day, Dean from vodacom tried to contact me yesterday at 15:18, i was unable to take the call at that time, he left a vm that he will contact me back but as yet, i have not been contacted by anyone since then
Vodacom
Vodacom's reply31 Oct 2018, 18:26
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Consumer Website Team( 
AK
Adele K's update01 Nov 2018, 06:09
Reviewer Update
Thank you, Dean was the person that assisted me in this regard, if it wasnt for him this issue probably still wouldnt have been resolved, he went above and beyond to get this resolved, Thank you Dean!