Vodacom - what a nightmare!

<p>I have been trying for about 6 months to get a monthly statement. Nothing yet. Today I registered my email address again on their user unfriendly website and in addition I wanted to e-mail them when I saw this gem. "Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details."What were they thinking? Let the customer wait on the line while we play music in his ears while telling him about how we are experiencing a lot of calls and that he will be transferred to the next consultant? After about 6 minutes I gave up.</p>