Vodacom what a mess! they never disappoint in incompetence!

I have been calling Vodacom for the past month to get a contract that has moved to month-on-month basis to no avail. My calls have been moved from one consultant to the next and from pillar to post without proper resolution of such a simple matter. Even a so-called Manager promised to have this resolved in my last call but alas, I am still waiting. They have the audacity to inform customers that the contract will not be cancelled because it is awaiting some sort of internal escalation process. They are quick to inform one that the cancellation will only be effective in the next billing cycle while they benefit from the time lapses in these billing cycles. I am convinced that the company has seriously *********** people who have no clue of what they are doing. Frankly, they should all be fired! Such appalling customer service and it begs the question why they even have a call centre because nothing gets resolved through this channel. I am seriously considering closing all of my contracts and accounts with this useless institution. Sheer incompetence and appalling customer service