Vodacom - what a let-down!!!!!

I recently discovered that there is a data contract on my name that I've been paying for and am not aware of. Apparently it's one of those free sim cards you get (as a reward) and then after a certain time you start paying because they keep on renewing it.

I've tried to speak to Vodacom and requested proof that I approved this contract and have been waiting since 14 October 2021 for feedback. I phone them again (The Rewards Team - ***6) and the person that assisted me on Monday, promised they would provide me with feedback before close of business the same day. Needless to say, I'm still waiting.....

Yesterday I went to the Vodacom shop in Hartbee****rt Dam and was told by one of their staff that they can't help me and I must just wait until Vodacom resolves the issue. He wouldn't even phone Vodacom Rewards on my behalf of allow me to phone from their internal lines to speak to Vodacom regarding this query.....

I am very disappointed as I've been a loyal Vodacom customer for many years.... I will however, be cancelling my contract as soon as my contract period expires next year as my business doesn't seem to be important enough for them to bother to assist me with my query!!!!!