Vodacom - what a joke

So here we are again........

So I receive an SMS stating my account is n arrears and that I need to make a payment "Today". This is strange as I had paid my account at the end of the month. So I phoned the collections and was connected to "TOBY" what a load of ****, You can take your toby and put it where the sun do not shine. Are you scare of speaking to your customers?????? So according to toby my account is in order, but I still want to know why I am getting these messages, unfortunately toby will NOT let me proceed to speak to and "agent". So I phoned customer services......what a joke. The lady I spoke to is so over sensitife that it is impossible to explain my frustration.

Needless to say I got nowhere and no answers.This being a loyal customer for 25 years.

To the CEO, Mr. Shameel. You and your finance director were paid millions in bonusses for doing a great job....... If my company had a 1.3 rating with regard to customer satisfaction I would rather hold my head in shame. You should maybe get out of your ivory tower and see how bad the service is from your company. Maybe do the undercover boss thing and maybe you will wake up.