AM
Arisha M

1 reviews | Active since Nov 2015

02 Mar 2017, 15:15

VODACOM... WHAT A JOKE!!

<p>A month later and about 14 calls of promises to call me back, of which not a single one has... once again, no one has called me after a call from Vodacom yesterday only because i laid a complaint with Hellopeter for some woman to call me and tell me she is "looking into it"and will call me today... still waiting???? Grass grows faster!</p> <p> </p> <p>A STAR RATING OF 1 IS TOOOO MUCH!</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Mar 2017, 15:31
Official

Good Day Arisha

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support