DE
Danielle E

1 reviews | Active since May 2015

23 Jul 2015, 11:51

VODACOM WHAT A JOKE!!!

Once account Vodacom show their true colors. In May 2015 my account was converted to a prepaid account after I had bought out my contract, as I was sick of Vodacom's thievery. My number was ported to Telkom.<br> Without any contact, emails of outstanding invoices or statements or warning I receive and SMS today stating that my account has been handed over. I called the number on the SMS requesting copies of invoices, they informed me they are unable to send them I have to call the customer care line. I called the customer care they and they advised they cannot access any information on the account. I then phone legal and they advised I have two months subscription outstanding!!! HOW IS IT POSSIBLE IF I PAID FOR THE OUTSTANDING MONTHS. I requested the invoices to be sent and was advised, I have to wait to receive it and call back. I threw a hissy fit and inform them I will hold on until I receive the documents as I do not want to phone back again. He proceeded to drop the phone in my ear.<br> <br> I HATE VODACOM YOU ARE A BUNCH OF ******* WHO DO NOT CARE ONE LITTLE BIT ABOUT YOUR CUSTOMERS!! THIS MENTALITY IS APPARENT THROUGHOUT YOUR ORGINASATION, MUST FILTER DOWN FROM MANAGEMENT.

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2015, 17:06
Official
Hello gderwee@69,

Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team