VODACOM - WHAT A DISGRACE

I had a function that I cancelled in January 2019 with a Vodacom consultant where I cancelled the function of any extra data, airtime etc can be bought and charged to my monthly bill. My contracts are on the "top-up" option so airtime and data can be bought on a cash basis and loaded. NOTHING TO BE CHARGED AND BILLED TO THE MONTHLY CONTRACT AND ADDED TO MY BILL AND MY DEBIT ORDER. This was done and confirmed in January 2019. NOW, January 2020 the same thing is happening again. The contact centre, after holding of for ages, I got through to a GEORGIA. NOW SHE SAYS THAT IT IS NOT POSSIBLE TO CANCELL. WHAT THE HELL HAPPENED THEN TO WHAT WAS SAID AND CONFIRMED IN JANUARY 2019. THIS IS ABSOLUTALLY REDICULOUS. I HELD FOR OVER 20 MINUTES AFTER I ASKED TO SPEAK TO HER LINE MANAGER. SHE DID NOT WANT TO PUT ME THROUGH. THEN TO COME BACK AND SAY HE IS BUSY AND WILL PHONE ME WITHIN 10 MIN. IT HAS BEEN 30 MIN. VODACOM IS ALWAYS QUICK TO SAY THAT THE CUSTOMER COMES FIRST. WHAT A LIE!!!!!!!!!!!!!!!!!!! QUICK TO TAKE YOUR MONEY.