SV
Shaun V
1 reviews | Active since Aug 2020
03 Jun 2021, 12:34
VODACOM - What a disgrace!!!!!!!
Vodacom has moved their call center to India and the response time for a supervisor is just short of 7 hours. I was cut off on the 1st of the month for not paying my bill which was always scheduled for payment on the 15th of every month. I have been a VIP Vodacom customer for 23 years and run a business from my phone and have been disconnected for almost 2 days now. With all the unemployment in South Africa you should be ashamed of yourself Vodacom for outsourcing your business to INDIA!
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Replies (2)
Vodacom's replyOfficial
03 Jun 2021, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jun 2021, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SV
Shaun V's updateReviewer Update
03 Jun 2021, 18:31I am still waiting for someone to call me, and I DONT WANT YOUR CALL CENTER IN INDIA TO CALL ME as they have NO IDEA what is going on and how we do business in South Africa and that if I only get paid on the 15th of the month I can make a payment on my account then!
SV
Shaun V's update03 Jun 2021, 18:31
Reviewer Update
I am still waiting for someone to call me, and I DONT WANT YOUR CALL CENTER IN INDIA TO CALL ME as they have NO IDEA what is going on and how we do business in South Africa and that if I only get paid on the 15th of the month I can make a payment on my account then!