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Nadia N
1 reviews | Active since Feb 2019
05 Feb 2019, 22:25
Vodacom, what a disgrace!
Dear Vodacom.
Today I purchased a 1GB video ticket (valid for today only) and as soon as it was active, I proceeded to watch videos on YouTube.
I get an SMS about 10 minutes ago, saying my data was nearly depleted. I was on YouTube for most of the day... so how come my video ticket wasn't deducted, and you guys cut straight from my data.
This isn't the first time this has happened. What the hell is on going on???
As soon as my contract is done I am so done with this company.
I want a reimbur*****t on my lost data. Please e-mail me: **********
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Replies (3)
Vodacom's replyOfficial
06 Feb 2019, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Feb 2019, 08:20Dear Nadia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply06 Feb 2019, 08:20
Official
Dear Nadia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
NN
Nadia N's updateReviewer Update
06 Feb 2019, 10:03Hi guys! Thanks for promptly responding. I have bought another video ticket and again, it's at a standstill, but regular data is being used. Please advise!
Thank you
NN
Nadia N's update06 Feb 2019, 10:03
Reviewer Update
Hi guys! Thanks for promptly responding. I have bought another video ticket and again, it's at a standstill, but regular data is being used. Please advise!
Thank you