AF
Andre F
1 reviews | Active since Dec 2016
07 Nov 2018, 15:38
Vodacom, what a disgrace!
Just imagine my surprise. I've returned from my 1 week trip to Asia, just to find out that Vodacom decided to delete my number from their system.
I've been using this specific prepaid number for approx 15 years. I've even loaded airtime on the number a few weeks ago.
So, I phoned Vodacom, just to hear that my number now belongs to MTN, and that I need to resolve it! I've tried to phone MTN, without success! Unacceptable service!
Everything I do is connected to this number, my life, business etc.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Nov 2018, 17:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2018, 17:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Nov 2018, 07:13Dear Andre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply09 Nov 2018, 07:13
Official
Dear Andre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
AF
Andre F's updateReviewer Update
13 Nov 2018, 18:05This ******* port of my number from Vodacom to MTN was actually well timed!
The ********(s) or syndicate involved stole R3065.04 from my banking account, exactly during the period I was oversea.
How this transfer of my sim was approved remains a mystery.. aren't there suppose to be proof of residence and copy of ID..
21 ******* transactions were made from 6 November - 8 November. Where is the A.I we hear and read about?
AF
Andre F's update13 Nov 2018, 18:05
Reviewer Update
This ******* port of my number from Vodacom to MTN was actually well timed!
The ********(s) or syndicate involved stole R3065.04 from my banking account, exactly during the period I was oversea.
How this transfer of my sim was approved remains a mystery.. aren't there suppose to be proof of residence and copy of ID..
21 ******* transactions were made from 6 November - 8 November. Where is the A.I we hear and read about?