KM
Kgosi M

1 reviews | Active since Oct 2019

14 Oct 2019, 13:39

Vodacom, what a disappointment you are!

I have been with Vodacom for 19 years without missing a single installment, in 2017 they upgraded my account **********ly, I made affidavits and got the account cleared after a long struggle. In 2018, 2 numbers on my account with them was **********ly upgraded again, and I was blacklisted even though the services on my accounts were deactivated. I have been handed over from one Attorney to the next and I will not pay almost R10 000 for phones that i have not authorised. What a pleasant way to say thank you to a loyal customer due to their weak system.

0
Replies (3)
Vodacom
Vodacom's reply14 Oct 2019, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 Oct 2019, 15:45
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
KM
Kgosi M's update20 Jan 2020, 14:21
Reviewer Update
I suppose you meant debt collectors when you referred to a consultant.