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1 reviews | Active since Aug 2020

30 Nov 2021, 11:42

Vodacom - what a circus!!!!

I will never in my life ever again buy or take a contract with Vodacom. Customer Care is not educated enough to understand you, noise in the background is so loud you cannot hear the person speaking. I have cancelled my contract 6 times already and finally managed to get voice confirmation that the contract is cancelled just to get updated as a non-payer on my credit report. This is not on and I have approached legal consultation to take vodacom on as I am in the process of buying a house and now my credit is effected negatively by this clown owned company. And please convey this to the vodacom CEO - If this was my company, I would not mention it to anyone!!!! Come on man, own up and get your company sorted. Vodacom is topping one of the worst companies to deal with and get your queries resolved.

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team