Vodacom, what a bad experience.

Collection reference number VSPCA3-***2. Please advise status of delivery from Ram couriers to you, as status on your system has not been updated to date. Collection was done from me on the 6th of March 2025 and Ram confirmed that the parcel was successfully delivered to Vodacom Wherehouse, but when I Contacted you *** on the 14th of March 2025 status was not changed, I called again today the 17th of March 2025 Status is still not changed, no one can tell me why this is taking so long, now I will be paying for something that I don't have. as cancelation of my contract cannot be done if the parcel is still not received or status not changed on your system. I am not prepared to pay for this. Urgently Fix this mess please.