VP
Vinchenzo P

1 reviews | Active since Dec 2020

31 Dec 2020, 14:55

Vodacom Whake

Vodacom Shake is thee most ******* thing I have ever encounted. Once you need 1 more puzzle to win a prize you start getting duplicate puzzles then it's like oops.. You collected that puzzle already. Did I ask for the same puzzle. The only thing you ever win is the mystery prize with its false advertising Data.. Vodacom... 1 day is 24 hours.. Not from whatever time till midnight.. So I decide to buy data at 8a.m which also before purchase says that it is for 1 day. Anyway.. Upon buying this it reminds you it's for 1 day then I'm like okay 1 day is 24 HOURS... soooo after they deduct whatever then you get an sms saying it's until midnight. What kind of watch are you calculating with. But back to this shake, so okay i have been missing only 1 puzzle for a few things for a while and yet you start giving me duplicated puzzles. I wish I was able to attach screenshots to this. Your competition is a ****

0
Replies (3)
Vodacom
Vodacom's reply01 Jan 2021, 10:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Jan 2021, 10:34
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that puzzle pieces are random and system generated. Kindly continue shaking in order to increase your chances of winning. 

Regards 

 Consumer Website Team 

Best regards,

VP
Vinchenzo P's update01 Jan 2021, 11:00
Reviewer Update
What about your false 1 day advertising