vodacom Westwood mall service

I was advised by the so called Fibre specialist that they can do a migration for me. From day n night data to uncapped Fibre. It has been 2 months n she did not get back to me so I went to the Westwood mall branch to meet with the specialist named Nosipho. She advised that she can't help me and she will cancel my application. She was absolutely rude and did not acknowledge that she was wrong. Perthetic service.