1 reviews | Active since Jul 2016

02 Jun 2022, 08:11

Vodacom Westwood Mall

I have no words left to describe this ongoing battle with Vodacom @Westwood Mall. Its an absolute nightmare. I have sent emails, call, third time on hellopeter wrt to the same matter. I am being debited for the 3rd month in a row a double debit for a service I am not using. I have spoken to so many people at Vodacom assuring me it wont happen and my account will be credited but still nothing happens and I still get debited twice. I want my account closed, I want a refund. I dont want to deal with Vodacom anymore. Noone returns calls from Vodacom Westwood, when you are there noone can assist you, they leave a message for someone to call you, that never happens. Most pathetic service ever.

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2022, 09:54
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team